What Will Your HKT Airport Greeter Do and Not Do?
So, your flight is booked and your Phuket Airport Meet and Greet Service has been confirmed. You may
be wondering what your airport greeter will do, and what may be beyond their remit. Here’s a
quick guide to the most common questions:
Can my Thai Greeter help with local language issues?
Our greeters are local personnel and usually are multi-lingual. They will be on hand throughout
check-in, security, immigration and customs to assist with any language difficulties, if required.
Can I bypass security with a Greeter?
No – International airport security requires that every traveller must go through standard security
procedures. Your HKT greeter is able to use Fast Track priority lanes at most international airports to
minimise delays. Full security checks are still required.
Can my Phuket Greeter assist me onto and off the airplane?
Our Meet and Assist Services begin and end at the airbridge, or on the tarmac (if a transit bus is
used). Although our greeters have security clearance insdie the airport, they are not authorised to
go on-board the aircraft for any reason.
What does my VIP Greeter do at immigration and customs control?
Your greeter has access to Fast Track routes through whatever lines are available within the
airport. This may include lanes normally reserved for airline crew, visiting diplomats or locals.
Each airport has its own specific regulations. Our flexible Fast Track Services take advantage of
every possible avenue to get you through immigration and customs in the fastest possible time.
Will my Greeter carry my luggage at Phuket?
Our professional greeters are there to smooth the way through the airport, but they are not
porters. However, if you require assistance with bulky or heavy luggage, your greeter will be
able to organize a porter and/or a buggy for you and your bags.
Can my Greeter get me into a VIP Lounge?
If you are a frequent flier, or are flying Business or First Class, you may have automatic use of a
VIP airport lounge. Your greeter will accompany you to your lounge and help get you settled for
your wait. However, our Meet and Assist Service does not include a VIP Airport Lounge Service
unless separately booked and paid for.
Will my Greeter accompany me to my hotel?
No – our Meet and Assist Services apply throughout your time in the airport. Your greeter will
accompany you safely to your private car or ongoing transportation but their services end at the
kerbside.
